Policies

SHIPPING POLICY

 

Please allow 1-2 days for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible. 

We ship domestically. Shipping times depend on your location and the selected shipping method. If you live down the street from us in Columbus, you'll get it faster than if you live in Hawaii. The USPS site quotes, but does not guarantee, 2-8 business days for domestic delivery. International shipping is longer.

Personalized (custom) orders take 6-8 weeks to create and deliver because they are made-to-order. 

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RETURN/REFUND POLICY


Last updated October 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange.

RETURNS

All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, email info@kimberlysdiamondcorner.com. After receiving a return authorization, place the item securely in its original packaging and include your proof of purchase / the return info provided , and mail your return to the following address.

If by FedEx and UPS:
Kimberly's Diamond Corner
Attn: Returns
1 North Liberty Street
Powell, OH 43065

If by USPS:
Kimberly's Diamond Corner
Attn: Returns
PO Box 1049
Powell, OH 43065


Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 3 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

614-436-4653

 

OR WITH THE FORM BELOW